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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kari Leiphart

February 25, 2026

5  out of  5
rating by Kari Leiphart
"I contacted Laura at the agency to get an auto quote. She was professional, sweet, very informative and thorough when quoting my insurance. I would recommend her to anyone that needs home/auto ins."
We responded:
"Thank you for your feedback, Kari! I'm delighted to hear that Laura provided you with such a professional and informative experience. We appreciate your recommendation and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
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Patrick Hoyle

February 25, 2026

5  out of  5
rating by Patrick Hoyle
"Darian was so helpful in getting all the necessary changes needed and took care of me right away with no waiting. Fantastic service!"
We responded:
"Thank you, Patrick! I'm happy to hear that Darien provided you with such efficient service and took care of your needs promptly. We appreciate your feedback and are always here to assist you with any insurance needs. Let us know if there's anything else we can do for you!"
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Shane Hagen

February 25, 2026

5  out of  5
rating by Shane Hagen
"Shay always helps me with what I need, is respectful and always gets the job done."
We responded:
"Hey, Shane! Thank you for sharing your experience with Shay, we’re grateful she’s been respectful and consistently gets the job done whenever you need assistance."
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Mary Who

February 23, 2026

5  out of  5
rating by Mary Who
"Speaking with Melissa D. at this office was such a pleasure! She was knowledgeable, professional, patient and I really felt that I was speaking with an agent who truly cared about our auto insurance needs. In addition, State Farm saved us a considerable amount of money. We're permanent fans!"
We responded:
"Thank you, Mary! I'm so happy to hear about your positive experience with Melissa D. She truly is dedicated to providing excellent service and ensuring our customers' needs are met. It's wonderful to know that we could help save you money on your insurance. We're grateful to have you as part of our State Farm family. Let us know if there's anything else we can assist you with!"
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Dang Nguyen

February 5, 2026

5  out of  5
rating by Dang Nguyen
"Perfect!"
We responded:
"Hey there! Thank you for the great review."
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Dorothy Bean

January 27, 2026

5  out of  5
rating by Dorothy Bean
"Worked with Darien and she was great!"
We responded:
"Thank you, Dorothy! I'm happy to hear that Darien provided you with great service. Our team is dedicated to ensuring a positive experience for all our customers. If you need anything else, feel free to reach out!"
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Anchors Aweigh

January 26, 2026

5  out of  5
rating by Anchors Aweigh
"This afternoon I received the email about the new system being implemented. I called & spoke to Darien, the agent who was very helpful walking me through the transition process. I have been a customer for years & am very pleased at how the agents take the time to explain & provide assistance. Darien was wonderful today & I thank her, as is Kim.
Sincerely,
Steve"
We responded:
"Hey, Steve! Thanks for taking the time to share this. I appreciate you reaching out when you received the email about the new system, and I’m glad Darien was able to walk you through the transition and answer your questions. It means a lot to hear that you’ve felt supported over the years, and I truly appreciate your kind note and continued trust in our office."
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Bobby Maday

January 20, 2026

5  out of  5
rating by Bobby Maday
"great customer service. highly recommend getting a quote from Shay!!"
We responded:
"Hey, Bobby! Thanks for letting us know about your experience, we’re glad the customer service stood out and that Shay was able to help with a quote. We appreciate you taking the time to share this."
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Marie Hooke

January 12, 2026

5  out of  5
rating by Marie Hooke
"I took a leap of faith today and called State Farm Insurance, Kim Brust. It's like I won the lottery. I saved over $40 a month with the same insurance I had with Travelers, Florian Agency, AND great customer service...that I DIDN'T get at Florian insurance Agency. It might not be nice to say, but that agency is rude and a rip off. Lesson learned.
Give Marcella at their office a call and see how much you can save AND not get a rude agent.
Kim Brust - State Farm Insurance Agent"
We responded:
"Marie, thank you for sharing your experience! I'm so happy to hear that you found value and excellent service with us. Marcella and the team are dedicated to providing the best support possible. If you ever need anything else, feel free to reach out!"
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Shauna Knerr

December 15, 2025

5  out of  5
rating by Shauna Knerr
"My experience with State Farm has always been positive, but working with Marcella in this office has been an absolute pleasure in every way! She not only saved us money and gave us much better coverage, she did it with topnotch customer service from start to finish. Everything was handled with care and expertise; Marcella you are the BEST!!"
We responded:
"Thank you, Shauna! I'm so happy to hear about your positive experience with Marcella. She truly goes above and beyond to provide excellent service and ensure our customers get the best coverage. We're grateful for your feedback and look forward to assisting you with any future needs. Let us know if there's anything else we can do for you!"
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Logan Miramonti

December 8, 2025

5  out of  5
rating by Logan Miramonti
"I called about a motorcycle insurance quote and talked with Shay! She was great, very helpful and got me exactly what i needed in a timely manner! 10/10 would recommend"
We responded:
"Logan, thank you for sharing your experience! I'm happy to hear Shay was able to assist you with your insurance needs. We appreciate your recommendation and are here for any future questions or needs. Let us know if there's anything else we can do for you!"
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Dante Testino

December 8, 2025

5  out of  5
rating by Dante Testino
"Shay’s great"
We responded:
"Thank you, Dante! I'm happy to hear that Shay provided you with excellent service. Our team is dedicated to delivering the best experience possible. Let us know if there's anything else we can assist you with!"
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Riley Coats

October 15, 2025

5  out of  5
rating by Riley Coats
"I had the pleasure of working with Shay and Kim’s office, and wow was she great. Super kind on the phone, and didn’t mind all my crazy questions. Will definitely be spreading the word about Kim Brust State Farm!"
We responded:
"Thank you, Riley! I'm happy to hear that Shay and our office provided you with such a positive experience. We appreciate your kind words and your willingness to share your experience with others. Let us know if there's anything else we can assist you with!"
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Angel Gomez

October 15, 2025

5  out of  5
rating by Angel Gomez
"Shay is hands down the best! Very helpful and easy to talk too. She is my go to whenever someone asks me for a recommendation."
We responded:
"Thank you, Angel! I'm so happy to hear that Shay has been so helpful and approachable for you. It's wonderful to know she's your go-to for recommendations. We’re here to help with anything else you might need!"
Profile photo of Salvador Flores

Salvador Flores

October 15, 2025

5  out of  5
rating by Salvador Flores
"What a great experience it was working with Shay! She quoted me for my auto and worked through what coverages I would have. Would highly recommend Kim Brust State Farm."
We responded:
"Salvador, thank you for sharing your positive experience! I'm glad Shay was able to assist you with your coverage needs. We appreciate your recommendation and are here for any future insurance questions or needs you might have. Thanks for choosing us!"
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Hdhd Bxhdhd

October 2, 2025

5  out of  5
rating by Hdhd Bxhdhd
"Shay is the best ever"
We responded:
"Thank you for your wonderful feedback! I'm delighted to hear that Shay provided such excellent service. We appreciate your support and look forward to assisting you with any insurance needs. Let us know if there's anything else we can do for you!"
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Bekah Olampo

October 2, 2025

5  out of  5
rating by Bekah Olampo
"Shay is the best ever. And will always help you out."
We responded:
"Thank you, Bekah! I'm happy to hear that Shay has been so helpful. We appreciate your feedback and are always here to assist you with any insurance needs. Let us know if there's anything else we can do for you!"
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Nicole

October 1, 2025

5  out of  5
rating by Nicole
"Crystal is the best ask for her, she worked to get me the best quote, I will definitely be referring her to friends and family she went above and beyond :)"
We responded:
"Thank you, Nicole! I'm happy to hear that Crystal provided you with such outstanding service and helped you find a great quote. Your referrals mean a lot to us, and we appreciate your support. If you have any more questions or need assistance, feel free to reach out anytime!"
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Annistyn

September 13, 2025

5  out of  5
rating by Annistyn
"Shay was very helpful"
We responded:
"Thank you, Annistyn! I'm happy to hear Shay was helpful during your experience. Our team is dedicated to providing excellent service. Let us know if there's anything else we can assist you with!"
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Used Car Managers

September 13, 2025

5  out of  5
rating by Used Car Managers
"Shay was quick to answer any questions I had. Very helpful! Thanks again."
We responded:
"Thank you! I'm happy to hear Shay was able to assist you promptly and provide helpful answers. We appreciate your feedback and are here for any future questions or needs. Thanks for choosing us!"
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Erika B

September 8, 2025

5  out of  5
rating by Erika B
"Marcella has been a huge help. She walked me through 3 different insurance programs I needed and always follows up. She made the experience feel personalized."
We responded:
"Thank you, Erika! I'm glad Marcella was able to assist you with your insurance needs. Our team is here to support you. If you have any questions or need help, don't hesitate to reach out!"
Profile photo of Tiera Elam

Tiera Elam

August 29, 2025

5  out of  5
rating by Tiera Elam
"Love when a customer service agent knows what they are talking about and answers questions efficiently. Ask for Shay - she’s awesome! Thank you!"
We responded:
"Thank you, Tiera! I'm happy to hear that Shay provided you with efficient and knowledgeable service. We appreciate your kind words and are always here to assist with any questions or needs you may have. Thanks for choosing us!"
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J B

August 28, 2025

5  out of  5
rating by J B
"Shay is absolutely a great help from start to finish. Answered any questions I had and made the process painless, and just from this, I would never turn away from this insurance company ,this place always took care of me and my family members and the fact that I know someone that’s in this company to continue to flourish this awesomeness you Shay! Amazing!!"
We responded:
"Thank you, J B, for your wonderful feedback! I'm so happy to hear that Shay was able to assist you throughout the process and make it smooth for you. It's great to know that you and your family feel well taken care of by our office. We're always here for you, so feel free to reach out anytime!"
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Natalie Harmon

August 28, 2025

5  out of  5
rating by Natalie Harmon
"Shay’s services were amazing and helped me with everything i needed. She’s the best!"
We responded:
"Thank you, Natalie! I'm so happy to hear that Shay provided you with such excellent service. We appreciate your feedback and are here for any future insurance needs you might have. Let us know if there's anything else we can assist you with!"
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Janel Kennebeck

August 28, 2025

5  out of  5
rating by Janel Kennebeck
"Marcella was wonderful to work with and she helped us so much! I think we had a record number of policy changes in a short amount of time and she was so responsive and assisted us with each one in such a timely and professional way. Thank you!"
We responded:
"Thank you, Janel! I'm happy to hear that Marcella provided such responsive and professional assistance with your policy changes. We appreciate your feedback and are always here to help with any future needs. Let us know if there's anything else we can do for you!"