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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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John Weckwerth

July 15, 2024

5  out of  5 rating by John Weckwerth
"Today I purchased home owners and auto insurance from Melissa at Kim Brust Insurance Agency in Hudson, FL. Melissa was very thorough in letting me know what documents I had to produce for her and she took it from there. She also suggested changes to my auto insurance to provide me with savings on my insurance premiums. Everything went smoothly and Melissa carried herself in a professional manner that gave me confidence that my insurance needs were met and that she would be available if ever I needed to file a claim. I would recommend Melissa and Kim Brust to anyone needing insurance."
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Sarah Elizabeth

July 15, 2024

5  out of  5 rating by Sarah Elizabeth
"Melissa is our agent she is honestly one of the nicest people I have ever met! She emails me right away if something needs attention! We actually switched to state farm after having a bad experience with our last insurance agent! Melissa never lets us down! Super informative and knowledgeable and always available to answer questions"
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Jenn

July 13, 2024

5  out of  5 rating by Jenn
"Our agent is Melissa and she helped myself and my daughter get our car insurance taken care of . Melissa was so helpful and knowledgeable in what we needed for our plans."
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Sierra Cook

July 13, 2024

5  out of  5 rating by Sierra Cook
"Melissa was so amazing helping me with my car insurance!!! Very friendly 100/10"
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Billy Knight

July 12, 2024

5  out of  5 rating by Billy Knight
"We have known Kimberly Brust for many years, each time we renew our Auto insurance we forget to get a quote Not this year.With every thing going up in cost not only did they review our policy but our agent Marcella went way above our expectations. She was nothing less than greatest. Easy to talk to, understanding, follow up as promised and her knowledge of product is way above other agents we have spoke with at other companies We really made out this year. Lower rate and great Agency / agent. Can’t ask for more. Thank you Kimberly for hiring Marcella. We would highly suggest you give them an opportunity to help you out. You won’t be disappointed. Billy & Susan Knight"
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Cindy Neuhaus

July 12, 2024

5  out of  5 rating by Cindy Neuhaus
"Anytime I hear or see someone who is looking for an insurance agent or company I always recommend Kim Brust State Farm agency and Melissa DiCristina. Hands down the nicest staff and they are so easy to deal with no matter what the circumstance. Sometimes it's just a phone call to my agent, Melissa DiCristina. She is right on top of everything and gets things done so fast, she makes it seem so easy. If she doesn't have it handled before we hang up, she's back to me in minutes. If you're shopping for insurance, you can't go wrong with Melissa."
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Beth Fahey

July 12, 2024

5  out of  5 rating by Beth Fahey
"Melissa DiCristina is my agent and she is very helpful and friendly. She has let's me know if something is changing and explains why. She is always available for me which is a nice change!"
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Elliott Robinson

July 11, 2024

5  out of  5 rating by Elliott Robinson
"I love the fact that if I have any questions I can call, email OR text. It’s so nice being able to communicate with actual representatives. Five stars for sure"
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MsDragon1984

June 12, 2024

5  out of  5 rating by MsDragon1984
"Fantastic customer service! Answered the phone during lunch hours (!). Worked through each nuance related to my rental property. If your situation is complex and you want "human" insurance support, call Kim's office."
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Nancy Britton

April 23, 2024

5  out of  5 rating by Nancy Britton
"Thank goodness for Kim at State Farm she has saved me money and is super honest. I know that when I have a problem her agency will stand behind me an help me in anyway possible. It is nice to know Kim is on your side. Kim thanks for all you do. Nancy B"
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Clyde Watson

April 14, 2024

5  out of  5 rating by Clyde Watson
"This is not my regular agent, but it is much closer to my home. My agent suggested I go there for some help with paperwork, and they were wonderful. Their office is very nice, beautifully decorated, and makes you feel at home. The staff are friendly, helpful, and very accommodating. Makes me wish they were my agents."
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kenneth hale

March 25, 2024

1  out of  5 rating by kenneth hale
"They're very shady at this office, canceled my policy and they took 2 extra payments out of my account. They don't want to give it back and they won't talk to you, they will send a text and won't respond when you text them back. If you want state farm insurance you should go to another office instead of this one"
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Premium Kicks

March 22, 2024

1  out of  5 rating by Premium Kicks
"I called for a quote from Kim. State Farm was just about to bill me for the quote. My car was totalled out. I have auto draft and some money we shall say in the account. I was told my state farm my payment didn't go through when I got into an accident. Turn on the National News. State Farm in Florida especially is in some trouble it looks like. If you try to cancel your policy it takes up to 2 weeks to get documentation. I waited 3 weeks after my car was totalled out to find after I called and found they were not going to cover it to cancel my policy. They never did. I'm waiting another 2 weeks now to see if they send it once again. I pray Sate Farm can figure out a way to make an honest living and not scam people. Especially those in Florida"
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Christina Scull

February 15, 2024

5  out of  5 rating by Christina Scull
"My first impression of this business was very pleasant and helpful, with the lady who answers their phone. I am happy with them."
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Neil Summers

January 22, 2024

5  out of  5 rating by Neil Summers
"Kim and the agents over there are the best! I’ve been a customer for almost 10 years and the reason for my recent review is that when I bought a new truck, it only took 8 minutes on the phone (Monday AM) and had new policy within 20 minutes. No hassle, no problem. Thank you guys!"
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Roy L

December 12, 2023

1  out of  5 rating by Roy L
"I wish there was a way for us to get in contact with our assigned agent. Nobody responds to our texts or calls. It's always a voice-mail or we are told we will receive a call back."
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Daimin Barth

September 19, 2023

5  out of  5 rating by Daimin Barth
"Laura is awesome, I have a recommend Kim burst state farm."
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L BHS

August 14, 2023

1  out of  5 rating by L BHS
"I have been a customer for 40 years. I really don't understand what local agents do anymore by tossing you over to customer service. I had Lang Adam's most of that time, and he was both accessible and helpful."
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DJM FSS

June 17, 2023

5  out of  5 rating by DJM FSS
"They're extremely nice and knew every answer to my questions"
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Katherine Holzmann

June 17, 2023

5  out of  5 rating by Katherine Holzmann
"Staff is amazing! So helpful"
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Alexander O'Neal

June 16, 2023

5  out of  5 rating by Alexander O'Neal
"I just wanna say a BIG thank you to the team at Kim Bursts' location. I was having a really tough time after being involved in a scary accident. The entire team made the process as easy as can be. From the receptionist all the way to the manager, Laura. 10/10 recommend."
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Diane Schmitt

June 16, 2023

5  out of  5 rating by Diane Schmitt
"I’ve called many places looking for insurance and they all sounded like it was just a call center until I called here. Everyone I spoke with was so nice and informative and took their time with me I would definitely recommend this agency again and again."
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Nick Poreda

June 14, 2023

5  out of  5 rating by Nick Poreda
"I called to inquire about a home qoate. Talked with a a receptionist, Darien. She was very kind and patient with me."
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Wendy Malkovich

June 9, 2023

1  out of  5 rating by Wendy Malkovich
"She NEVER returned my call!"
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Stephanie S

May 17, 2023

5  out of  5 rating by Stephanie S
"Melissa at Kim Burst's office is amazing! We needed to write a quick homeowners policy with flood insurance for a fast closing and she stayed with us every step of the way to ensure that our mortgage company had all the necessary documents when they needed them. It was awesome working with her- she was very helpful, super professional and just an overall amazing human!!! I would HIGHLY recommend this office going forward."