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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nancy Britton

April 23, 2024

5  out of  5 rating by Nancy Britton
"Thank goodness for Kim at State Farm she has saved me money and is super honest. I know that when I have a problem her agency will stand behind me an help me in anyway possible. It is nice to know Kim is on your side. Kim thanks for all you do. Nancy B"
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Clyde Watson

April 14, 2024

5  out of  5 rating by Clyde Watson
"This is not my regular agent, but it is much closer to my home. My agent suggested I go there for some help with paperwork, and they were wonderful. Their office is very nice, beautifully decorated, and makes you feel at home. The staff are friendly, helpful, and very accommodating. Makes me wish they were my agents."
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kenneth hale

March 25, 2024

1  out of  5 rating by kenneth hale
"They're very shady at this office, canceled my policy and they took 2 extra payments out of my account. They don't want to give it back and they won't talk to you, they will send a text and won't respond when you text them back. If you want state farm insurance you should go to another office instead of this one"
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Premium Kicks

March 22, 2024

1  out of  5 rating by Premium Kicks
"I called for a quote from Kim. State Farm was just about to bill me for the quote. My car was totalled out. I have auto draft and some money we shall say in the account. I was told my state farm my payment didn't go through when I got into an accident. Turn on the National News. State Farm in Florida especially is in some trouble it looks like. If you try to cancel your policy it takes up to 2 weeks to get documentation. I waited 3 weeks after my car was totalled out to find after I called and found they were not going to cover it to cancel my policy. They never did. I'm waiting another 2 weeks now to see if they send it once again. I pray Sate Farm can figure out a way to make an honest living and not scam people. Especially those in Florida"
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Christina Scull

February 15, 2024

5  out of  5 rating by Christina Scull
"My first impression of this business was very pleasant and helpful, with the lady who answers their phone. I am happy with them."
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Neil Summers

January 22, 2024

5  out of  5 rating by Neil Summers
"Kim and the agents over there are the best! I’ve been a customer for almost 10 years and the reason for my recent review is that when I bought a new truck, it only took 8 minutes on the phone (Monday AM) and had new policy within 20 minutes. No hassle, no problem. Thank you guys!"
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Roy L

December 12, 2023

1  out of  5 rating by Roy L
"I wish there was a way for us to get in contact with our assigned agent. Nobody responds to our texts or calls. It's always a voice-mail or we are told we will receive a call back."
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Daimin Barth

September 19, 2023

5  out of  5 rating by Daimin Barth
"Laura is awesome, I have a recommend Kim burst state farm."
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August 14, 2023

1  out of  5 rating by L BHS
"I have been a customer for 40 years. I really don't understand what local agents do anymore by tossing you over to customer service. I had Lang Adam's most of that time, and he was both accessible and helpful."
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June 17, 2023

5  out of  5 rating by DJM FSS
"They're extremely nice and knew every answer to my questions"
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Katherine Holzmann

June 17, 2023

5  out of  5 rating by Katherine Holzmann
"Staff is amazing! So helpful"
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Alexander O'Neal

June 16, 2023

5  out of  5 rating by Alexander O'Neal
"I just wanna say a BIG thank you to the team at Kim Bursts' location. I was having a really tough time after being involved in a scary accident. The entire team made the process as easy as can be. From the receptionist all the way to the manager, Laura. 10/10 recommend."
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Diane Schmitt

June 16, 2023

5  out of  5 rating by Diane Schmitt
"I’ve called many places looking for insurance and they all sounded like it was just a call center until I called here. Everyone I spoke with was so nice and informative and took their time with me I would definitely recommend this agency again and again."
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Nick Poreda

June 14, 2023

5  out of  5 rating by Nick Poreda
"I called to inquire about a home qoate. Talked with a a receptionist, Darien. She was very kind and patient with me."
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Wendy Malkovich

June 9, 2023

1  out of  5 rating by Wendy Malkovich
"She NEVER returned my call!"
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Stephanie S

May 17, 2023

5  out of  5 rating by Stephanie S
"Melissa at Kim Burst's office is amazing! We needed to write a quick homeowners policy with flood insurance for a fast closing and she stayed with us every step of the way to ensure that our mortgage company had all the necessary documents when they needed them. It was awesome working with her- she was very helpful, super professional and just an overall amazing human!!! I would HIGHLY recommend this office going forward."
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Darren Barnhill

May 15, 2023

5  out of  5 rating by Darren Barnhill
"Our agent closed suddenly due to illness so we wanted to find an agent located close to us. After meeting with Kim, we are very happy with our choice."
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Robert Fuller

March 24, 2023

1  out of  5 rating by Robert Fuller
"Used them Long time I have 5 auto buy new auto cancel Old insurance and Thay called to get my license suspended and I have insurance"
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Cindy Neuhaus

March 24, 2023

5  out of  5 rating by Cindy Neuhaus
"Kim Brust agency is fantastic and I couldn't ask for a better agent than Melissa Dicristina. If your looking for insurance you have to contact their office. Melissa helped with our car insurance and now homeowners and she made everything so easy. I wish I could give Melissa 10 ⭐'s"
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Brianna Ensminger

March 24, 2023

5  out of  5 rating by Brianna Ensminger
"Spoke with Gaby, she was really sweet and explained everything in detail. I felt like I know more about insurance and I know what I have. She was really knowledgeable and answered all my questions really comprehensively. Thanks, Gaby!"
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Cindy McCallum

February 9, 2023

5  out of  5 rating by Cindy McCallum
"We have been using Kim Brust State Farm Insurance for years. The staff is friendly and very professional to work with. We met with Melissa in the office regarding up grading our insurance. She is a wealth of information and answered a lot of questions we had. I recommend them highly."
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Marian Shelley

February 3, 2023

5  out of  5 rating by Marian Shelley
"Worked with Melissa who was friendly and knowledgeable. She made me feel at home and worked hard to get me a great auto insurance rate. 🙏"
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Kayla Campbell

December 14, 2022

5  out of  5 rating by Kayla Campbell
"Krystal Gracy was very helpful and quick with setting up our homeowner’s insurance for our new home. Thanks!"
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Alan Prior

December 9, 2022

1  out of  5 rating by Alan Prior
"Gave all information and was informed they would call back never did so would concern me if you had. to make a claim update did call back after 24 hours glad i went to different ofgice as this office sucks read other reviews before going there i never give 1 star but kim deserves o stars"
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Pauline Unterkoefler

December 8, 2022

1  out of  5 rating by Pauline Unterkoefler
"So far my experience has been awful. Terrible customer service. Wish I had gone with another state farm agency."