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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Daimin Barth

September 19, 2023

5  out of  5 rating by Daimin Barth
"Laura is awesome, I have a recommend Kim burst state farm."


August 14, 2023

1  out of  5 rating by L BHS
"I have been a customer for 40 years. I really don't understand what local agents do anymore by tossing you over to customer service. I had Lang Adam's most of that time, and he was both accessible and helpful."


June 17, 2023

5  out of  5 rating by DJM FSS
"They're extremely nice and knew every answer to my questions"

Katherine Holzmann

June 17, 2023

5  out of  5 rating by Katherine Holzmann
"Staff is amazing! So helpful"

Alexander O'Neal

June 16, 2023

5  out of  5 rating by Alexander O'Neal
"I just wanna say a BIG thank you to the team at Kim Bursts' location. I was having a really tough time after being involved in a scary accident. The entire team made the process as easy as can be. From the receptionist all the way to the manager, Laura. 10/10 recommend."

Diane Schmitt

June 16, 2023

5  out of  5 rating by Diane Schmitt
"I’ve called many places looking for insurance and they all sounded like it was just a call center until I called here. Everyone I spoke with was so nice and informative and took their time with me I would definitely recommend this agency again and again."

Nick Poreda

June 14, 2023

5  out of  5 rating by Nick Poreda
"I called to inquire about a home qoate. Talked with a a receptionist, Darien. She was very kind and patient with me."

Wendy Malkovich

June 9, 2023

1  out of  5 rating by Wendy Malkovich
"She NEVER returned my call!"

Stephanie S

May 17, 2023

5  out of  5 rating by Stephanie S
"Melissa at Kim Burst's office is amazing! We needed to write a quick homeowners policy with flood insurance for a fast closing and she stayed with us every step of the way to ensure that our mortgage company had all the necessary documents when they needed them. It was awesome working with her- she was very helpful, super professional and just an overall amazing human!!! I would HIGHLY recommend this office going forward."

Darren Barnhill

May 15, 2023

5  out of  5 rating by Darren Barnhill
"Our agent closed suddenly due to illness so we wanted to find an agent located close to us. After meeting with Kim, we are very happy with our choice."

Robert Fuller

March 24, 2023

1  out of  5 rating by Robert Fuller
"Used them Long time I have 5 auto buy new auto cancel Old insurance and Thay called to get my license suspended and I have insurance"

Cindy Neuhaus

March 24, 2023

5  out of  5 rating by Cindy Neuhaus
"Kim Brust agency is fantastic and I couldn't ask for a better agent than Melissa Dicristina. If your looking for insurance you have to contact their office. Melissa helped with our car insurance and now homeowners and she made everything so easy. I wish I could give Melissa 10 ⭐'s"

Logan Ensminger

March 24, 2023

5  out of  5 rating by Logan Ensminger
"Spoke with Gaby, she was really sweet and explained everything in detail. I felt like I know more about insurance and I know what I have. She was really knowledgeable and answered all my questions really comprehensively. Thanks, Gaby!"

Cindy McCallum

February 9, 2023

5  out of  5 rating by Cindy McCallum
"We have been using Kim Brust State Farm Insurance for years. The staff is friendly and very professional to work with. We met with Melissa in the office regarding up grading our insurance. She is a wealth of information and answered a lot of questions we had. I recommend them highly."

Marian Shelley

February 3, 2023

5  out of  5 rating by Marian Shelley
"Worked with Melissa who was friendly and knowledgeable. She made me feel at home and worked hard to get me a great auto insurance rate. 🙏"

Kayla Campbell

December 14, 2022

5  out of  5 rating by Kayla Campbell
"Krystal Gracy was very helpful and quick with setting up our homeowner’s insurance for our new home. Thanks!"

Alan Prior

December 9, 2022

1  out of  5 rating by Alan Prior
"Gave all information and was informed they would call back never did so would concern me if you had. to make a claim update did call back after 24 hours glad i went to different ofgice as this office sucks read other reviews before going there i never give 1 star but kim deserves o stars"

Pauline Unterkoefler

December 8, 2022

1  out of  5 rating by Pauline Unterkoefler
"So far my experience has been awful. Terrible customer service. Wish I had gone with another state farm agency."

Allan Lauder

October 18, 2022

5  out of  5 rating by Allan Lauder
"Laura Clegg is amazing - thorough, prompt, customer oriented. It is such a pleasure to arrange vehicle and residential insurance with her."

mark skolarus

September 23, 2022

5  out of  5 rating by mark skolarus
"I called in the morning, by 3pm. I had my quotes for my home and autos. I'm saving almost three thousand dollars a year. Thanks Melissa DiCristina for the prompt and friendly service"


September 8, 2022

5  out of  5 rating by RED ROSE
"Kim is GREAT! So personable and helpful! Her quote was cheaper than our previous insurance provider and changing over was lickety-split! Thanks Kim! :)"

Jason T

August 26, 2022

5  out of  5 rating by Jason T
"Good insurance company to go to. Very knowledgeable staff and quick to answer questions. Early hours so if it’s past 5 they may not pick up the phone but just send them an email and the next day they will respond. Easy parking lot to enter and nice location next to the Bank of America"

Mary Wilson

April 4, 2022

5  out of  5 rating by Mary Wilson
"Staff is very friendly, they help me understand what I’m getting . Very pleased."

Taylor Clegg

April 1, 2022

5  out of  5 rating by Taylor Clegg
"I have nothing but great experiences every time I interact with this office! They’re customer service staff, especially Melissa, are always so nice and happy to help. I can’t recommend this office enough!"


April 1, 2022

5  out of  5 rating by RJ
"Very friendly staff! One person out of everyone that was above and beyond with her customer service would have to be Melissa Dicristina! Such a beautiful and sweet young lady who was extremely patient and kind with me definitely coming back for years to come !!"